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Wednesday, June 30, 2010

Download PDF The Forgotten 500

Download PDF The Forgotten 500

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The Forgotten 500

The Forgotten 500


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The Forgotten 500

Product details

#detail-bullets .content {

margin: 0.5em 0px 0em 25px !important;

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Audible Audiobook

Listening Length: 10 hours and 40 minutes

Program Type: Audiobook

Version: Unabridged

Publisher: Tantor Audio

Audible.com Release Date: September 21, 2007

Whispersync for Voice: Ready

Language: English, English

ASIN: B000WDS674

Amazon Best Sellers Rank:

The Forgotten 500ByGregory A. FreemanEvery once in a while you discover a book that envelopes your emotions and you wonder how those events could happen. This is one of those stories, a true story.During WWII one of the Nazis’ main sources of fuel was an oil refinery in Ploesti, Romania. The Allied Powers made it their mission to destroy this refinery by sending countless missions from Brindisi, Italy, over Yugoslavia to Ploesti to bomb the facility. In the course of these missions, many B24 bombers were shot down and hundreds of Allied flyers (mostly Americans) were stranded behind enemy lines in Yugoslavia, a country that most did not know the language or customs.At that time in Yugoslavia there were two ruling factions. Draza Mihailovich, a staunch friend of the United States hated the Nazis and wanted to free his country from their grasp. Josip Broz Tito, a communist and ally of Russia also hated the Nazis, wanted to get rid of them and, interestingly enough, the two men hated each other. You had a dramatic triad, Mihailovich and Tito, each commanding thousands of soldiers fighting each other for control of Yugoslavia and each fighting the Nazis, their common enemy.Flyers would parachute into Yugoslavia, not having any idea how they would be received by the populace and wondering if they would be turned over to the Nazis. Much to their surprise and relief villagers would welcome them, hide them in their homes and share their meager supply of food. These villagers would risk their lives guiding them through the mountains of Yugoslavia to the troops of Mihailovich. English speaking Yugoslavians were few and far between and most communication was with gestures and pantomime.After days and, sometimes weeks, the group would reach Pranjane, Yugoslavia and be united with other flyers. This was Mihailovich’s accumulation point and ended up holding approximately 500 airmen. They would spend months with nothing to occupy their time and no communication with the allies.During this time, on a political front, Mihailovich was falling out of favor with the British because of the machinations of a Russian mole named James Klugman placed high in British intelligence. This had the effect of spoiling his relationship with the Americans, as well, though totally unfair. The few Americans who had spent time with Mihailovich behind enemy lines and had made it back knew the truth and were a small group trying to salvage the relationship and put together a rescue for the downed flyers.After several failed attempts to land an initial team at Pranjane to help prepare for the rescue as a combined British and American effort, the Americans decided to go it alone because of their belief of British sabotage. The Americans were able to land the team and, using the men there, built a runway in the mountainous region with hand tools which was no small effort. C-47 cargo planes were the ones chosen for the exfiltration and required a landing strip of 700 feet. The one built was exactly 700 feet with trees and mountains all around it. There was no room for error.Considering the fact that each plane only would hold 12 passengers and held just enough fuel to make the round trip from Brindisi to Pranjane, it is no small miracle that between August 9, 1944 and December 28, 1944, the Americans rescued over 500 airmen, 345 of them Americans with no fatalities. This, despite the fact they were flying over enemy territory in slow planes, easy targets for German Messerschmitt fighters.The trumped up case of Mihailovich collaborating with the enemy got worse because of Klugman and other communists in the ranks and he was cut off from the United States. Despite this, he remained a friend to the end and saw to it the airmen were protected at Pranjane through the entire operation.Not much longer the war ended and Tito gained control of Yugoslavia. He still hated Mihailovich and had him executed. Though Mihailovich was a friend to the very end, we aided in his execution and the eventual Communist control of Yugoslavia. Not our finest moment in history.Winston Churchill was later quoted saying that his handling of Yugoslavia was his biggest mistake of the war.In 1997 declassified British papers confirmed the Klugman/Mihailovich story and the truth was official. Mihailovich deserved much better.Sixty years after this travesty on May 9, 2005 the Legion of Merit was presented to Gordana Mihailovich for the actions of her father for the United States in WWII,In writing a review, it can be hard to decide what to include and not to include. It is a review, after all, not the book itself. Gregory Freeman has so much in this book that is not in this review and does a great job in telling this story that every American should hear. I appreciate him writing it.

Interesting story about a little known event of WWII, where General Draza Mihailovich of Yugoslavia, a Nazi-occupied nation helped the rescue of American (and other nationalitiies) flyers when their planes were shot down after bombing runs on the heavily defended Ploesti oil fields of Romania. Also a study in how America failed to come to the aid of the courageous and patriotic leader of this effort when he was jailed and killed by his political enemy, Marshall Josip Broz Tito who orchestrated the takeover of Yugoslavia by Stalin and the Soviet Union as part of the division of Europe and Asia by Churchill and Roosevelt/Truman at the end of WWII.

This is a great book and reveals the inequities of USand British Policy during WWII. The US State Department turned away from the downed US airmen and those who saved them. Had it not been for the brave Serbian Villages and Soldiers under the leadership of Serbian General Mihailovich, fighting against the Wehrmacht, our downed airman would have ended up in enemy hands. If not for those brave Serbians and the US OSS, who put together a very risky plan to rescue the Forgotten 500 and it worked, most would have either not survived or been captured to suffer in POW Camps! All involved were heros. Our policy of the State Department and the administration, would have for political expediency just look the other way. The travesty of selling General Mihailovich down the river, having not supplied him in his efforts and then when he was given a show trial by Tito, Stalin's puppet, was a terribly sad day in American History. This book sheds the light on an amazing part of WWII history covered up by Washington intentionally sacrificing our heros and the heros who saved them!

Very interesting story for me, but hard to follow, the story was imbedded with the intricate politics of Pre-WWII to the modern day and jumped around a bit. Still it was a untold story that deserved to be told. I managed to acquire a smoldering hatred for the British SOE and their ilk along with our own State Department. If you read the book I think you will latch on to the same resentment. The actual rescue was a marvelous feat, very exciting and suspenseful as you did not really know it's outcome except from the book title. People who have served in the Balkans would certainly agree with bits and pieces, parts and possibly parcels in the book, It does jump from the 90's to the 20's to the 40' to the 30's to the 50's and to modern day and back and forth till your mind is completely jumbled. The research and subject deserve five plus stars, but you have to dedicate yourself to paying attention, a quality I lack.

The title says it all: these men as well as their courageous protectors have truly been forgotten among the many tales of WWII. I experienced that war as a child in Europe, have since then learned a lot about this world-wide conflict in other areas, but had never heard for this group of heroes.The book is well researched and the author was able to obtain many personal background stories for the various participants. It delves into the now incomprehensible attitudes of major political figures of the time and explains how they came by these.. Gutsy decisions were made and actions taken on both sides of the Atlantic, eventually leading to to a very wonderful ending. I was fascinated by this book which explained and also corrected many of my childhood snitches of memories of that time.

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Sunday, June 20, 2010

PDF Download Oracle Solaris 11 System Administration The Complete Reference

PDF Download Oracle Solaris 11 System Administration The Complete Reference

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Oracle Solaris 11 System Administration The Complete Reference

Oracle Solaris 11 System Administration The Complete Reference


Oracle Solaris 11 System Administration The Complete Reference


PDF Download Oracle Solaris 11 System Administration The Complete Reference

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Oracle Solaris 11 System Administration The Complete Reference

About the Author

Michael Jang. RHCE, LCP, CompTIA Linux+, MCSE, is the bestselling author of RHCSA/RHCE Red Hat Linux Certification Study Guide, now in its sixth edition, Ubuntu Server Administration, Ubuntu Certified Professional Study Guide, and several other professional technology titles. He is currently a full-time writer, specializing in operating systems and networks. Harry Foxwell is a principal consultant for Oracle Corporation's Public Sector organization, specializing in solutions consulting and customer education on cloud computing, virtualization, operating systems, and open source technologies. He has worked for Sun Microsystems since 1995. Harry contributes to one of Oracle's internal websites on Linux technical information, and blogs about cloud computing at http://blogs.oracle.com/drcloud/. He teaches graduate courses in operating systems and computer architecture at George Mason University.

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Product details

Series: Oracle Solaris 11 System Administration

Paperback: 768 pages

Publisher: McGraw-Hill Education; 1 edition (September 26, 2012)

Language: English

ISBN-10: 007179042X

ISBN-13: 978-0071790420

Product Dimensions:

7.5 x 1.5 x 9.1 inches

Shipping Weight: 2.1 pounds (View shipping rates and policies)

Average Customer Review:

3.6 out of 5 stars

19 customer reviews

Amazon Best Sellers Rank:

#1,503,494 in Books (See Top 100 in Books)

If you're somewhere between a rookie and a veteran of Solaris it's not a bad book to have. It's written in a way that makes it an easy read. I didn't like a few things though. First, the pacing is all over the place, for example, they go into lots of detail on the cd command but reference inodes and never explain what they are. Had I not known for previous experience I would have been confused. If you buy only one Solaris 11 book don't make it this one. If you're going to buy a few it's worth having.

Doesn't delve deep into any topics, but covers some of the basics. There aren't many other resources out there right now though, so this is what you're stuck with at the moment.

What I like the most about this book is that it's consice, even if it's a complete reference. There are no frills and the chapter separation make it easy for more advanced administrator to skip content they know well. I really recommend this book!

Provides a good overview of what to expect in Solaris 11. Serves as a great means to understand concepts and points you in the right direction to find additional information.

I have purchased this book for exploring new functionality in Solaris 11. I am very disappointed. This is the type of book normally found in the Linux World, Touch everything from a desktop perspective but skimpy on the Details. This book title does not do justice to the content. If you bought Solaris Books from REAL Sun Microsystems Engineers /Admins you will see how different this one is and should not be put in their class..if you want explore Solaris as desktop for personal use then i recommend it for beginners who are exposed to UNIX in the past. This is not meant for advanced users.You are better of reading Oracle Documentation on their support site.

Excellent!

on time good book.

Very low level book. Basically what any Unix guy already knows. Waste of money.

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Wednesday, June 9, 2010

Free PDF Raving Fans: A Revolutionary Approach To Customer Service, by Ken Blanchard Sheldon Bowles

Free PDF Raving Fans: A Revolutionary Approach To Customer Service, by Ken Blanchard Sheldon Bowles

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Raving Fans: A Revolutionary Approach To Customer Service, by Ken Blanchard Sheldon Bowles

Raving Fans: A Revolutionary Approach To Customer Service, by Ken Blanchard Sheldon Bowles


Raving Fans: A Revolutionary Approach To Customer Service, by Ken Blanchard Sheldon Bowles


Free PDF Raving Fans: A Revolutionary Approach To Customer Service, by Ken Blanchard Sheldon Bowles

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Raving Fans: A Revolutionary Approach To Customer Service, by Ken Blanchard Sheldon Bowles

Review

"A great commonsense approach to customer service" -- -- Jim Pattison President, The Jim Pattison Group"An easily understood message and one every organization needs to hear." -- -- Eamon Ryan President, Lexmark Canada Inc."Making your customers Raving Fans is the competitive edge today. This book can jump-start you in that direction." -- -- James F. Nordstrom Co-chairman of the Boaard Nordstrom, Inc."Our strategic customer service plan is based on Raving Fans. It has helped focus our energy on this critical area. A must read!" -- -- Lynn Posluns President, Fairweather

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From the Back Cover

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans". This, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary new business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.

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Product details

Hardcover: 137 pages

Publisher: William Morrow; 1 edition (May 19, 1993)

Language: English

ISBN-10: 0688123163

ISBN-13: 978-0688123161

Product Dimensions:

5.5 x 0.6 x 8.2 inches

Shipping Weight: 9.6 ounces (View shipping rates and policies)

Average Customer Review:

4.4 out of 5 stars

374 customer reviews

Amazon Best Sellers Rank:

#4,311 in Books (See Top 100 in Books)

Some people might call this book simple...but in my opinion that is what makes it great! I buy this book for each and every person that joins my team! It is essential.I don't think a day goes by my team and I don't mention the words "Raving Fans" or at least discuss some concept from the book. There is no other customer service book that I can say that about.The concepts are simple and if you follow them, and make them part of your culture, you'll be amazed at how much your level of customer service will improve. Just a few little systems applied to your business can take you from mediocre to amazing!WARNING - You will not see the world the same again. You'll be disgusted everywhere you go after reading this book, when you see how bad customer service really is in this world.

Amazing book. I read it years ago and model my business after it. I recently bought a copy for a clients business. I use so many lines from the book to explain how to write your story and create the business you want with clients that want what you have. This is a timeless piece that I hope is NEVER rewritten. It's excellent just as it is.

'Raving Fans: A Revolutionary Approach to Customer Service' is a book that I discovered referenced in several other books that I've been reading. In each other book, little was said other than a quote here or there. But noticing the book's presence, I purchased it and am glad I did.The book is written like a goofy fairy-tale--but you understand the gimmick and it helps you read the book quickly, makes memorable the lessons, and enables you to easily reference the points it is making.In a couple weeks, I will be leading a retreat on church membership assimilation as part of my doctoral dissertation and plan to use this book as a catalyst in discussing quality customer service from a guest's perspective.I whole-heartedly recommend this book. It says what other books take hundreds of pages to say in just a few pages, and you can pick up this book for just a penny from a host of used book sellers (although it is definitely worth its retail price).

One of the best textbooks on the market for customer service. Every retail manager and employee should read it! and heed it If they did so, every retail customer will think they've discovered heaven!

There have been so many books written on customer service, but Ken Blanchard's RAVING FANS is a true classic. I ordered these for our medical device sales team and it was very well received. We spent the next few weeks sharing ideas on how to apply the lessons learned and provide RAVING FAN service to our customers. One of the most prominent themes is that customer service starts with the person (sales, technical, etc...) who is front of the customer, not necessarily the person sitting in an office at the customer service desk.Like many of Blanchard's books, it's a quick and breezy read. I initially read it on a flight, but it's great to go back to and reference. "Decide what you want, decide what the customer wants and deliver what the customer wants...plus one" are the primary themes.Overall, it's fairly simplistic, common sense type material but a great reminder of how all those in sales and service should treat a customer.

Kenneth Blanchard continues his trend of writing easy-to-read books with BIG ideas for making your business better. Raving Fans is a book of stories relating how fictional companies have created an environment of delivering awesome customer service. A guy that has just been put in a managment position requiring a turnaround goes on a fictional trip with his "angel" to visit businesses that have figured out their vision and their system to deliver customer service extraordinary. Based on three simple principles (Decide, Discover, Deliver), each company has created a group of Raving Fans (not just customers, but fans) who wouldn't consider shopping anywhere else for what one of these companies offers. Within each story is other nuggets of common sense and good ideas that can be implemented in any company that has customers and wants to create fans. We required our store managers to read the book and each created a list ranging from 20-40 points that they can put into effect at their stores to improve customer service. This is a simple, must-read for every business owner and manager.

I adore this book! It was required reading for grad school and honestly one I read from cover to cover and enjoyed. So much pertinent information that anyone working the world of customer service should devour and reflect upon regularly.

This book is a must read if you're a business owner! I love it!

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